Position Title: Picturebook Guesthouse Manager
No. of position available: 1
Length of contract: Minimum 1-year contract with 3 months probationary period
Location: The Picturebook Guesthouse, Mae Sot, Tak, Thailand
Start of assignment: December 2018
Responsibilities and job duties for the Picturebook Guesthouse Manager include the following:
- Supervise booking reservations and be the primary person responsible for responding to emails in the PBG email account.
- Oversee 10 guest rooms and manage 10 PBG staff in the daily operation of the guesthouse.
- Ensure and supervise cleanliness, maintenance, and good presentation of all areas of the guesthouse (main entrance, reception area, kitchen area, laundry room, garden and PBG parking grounds, meeting room, 10 guest rooms).
- Serve as a primary role model to assistant managers and all other PBG staff in terms of customer service, PBG policy, and PBG operational procedures.
- Work with all staff to provide the best possible guest experience and quality customer service.
- Lead training of new staff including orientation to PBG, guidance in terms of job expectations, and clear description of job duties.
- Assist the YCF Director and trainers with PBG Hospitality Training Program as needed.
- Schedule pre-apprenticeship and apprenticeship placements of YCF Transitions students with YCF Employment Team as needed and provide useful feedback of students to the Employment Team during pre-apprenticeship and apprenticeship placements.
- Perform administrative duties as needed including managing all ground-level accounts, deposits, and purchasing.
- Contribute to weekly staff meetings on successes and failures that occur with guests and coach PBG staff on professional development as it pertains to routine customer feedback received.
- Act as the first line of complaint or problem-solving for guesthouse and guesthouse staff.
- Assist YCF Director in foundation reporting for the guesthouse and donors for the YCF programs and help guide the program into the future while ensuring that donor commitments are being met.
- Thai nationals preferable but it is not required for the position (Mae Sot resident with significant experience with local and Tak province hospitality industry best practices preferred).
- Significant experience in managing a team preferably in a small guesthouse or hotel work environment.
- Strong sense of customer service delivery and techniques.
- Excellent written and spoken Thai skills.
- Strong written and spoken English skills.
- Excellent communication, multitasking, and team-work skills.
- Strong organizational skills.
- Experience training staff in the hospitality positions of assistant manager, cook, housekeeping, and maintenance.
- Significant computer skills and ability to manage and keep important program information updated.
- Intercultural communication skills and ability to work with and lead a multicultural team.
- Is genuinely interested in humanitarian work with migrant youth.
Salary will depend on work experience, hospitality industry knowledge, skills, and abilities of a candidate.
Interested applicants should read through the job description above to make sure they qualify for the position. Qualified candidates may submit a cover letter and most recent CV to the Youth Connect Foundation Director Mr. Veeraphab Loaeue at firstname.lastname@example.org and Youth Couth Foundation Deputy-Director Ms. Pan Wut Yee Min at email@example.com